softphone for business

Whether you already have an established phone system service package for your business or you simply want to take advantage of free or low-cost calls from your solo or small business smartphone, it can pay to do a little research to find the best softphone app for your business requirements.

What Is A Softphone?

A softphone is a piece of software that runs on a desktop computer, tablet or smartphone and allows you to make calls over the Internet, using a VoIP phone service. Instead of requiring a conventional phone base unit or handset, the softphone acts as the phone interface, enabling you to make, receive and manage calls and contacts all from the same user interface screen. Conversations can be held via a connected headset, or with a microphone and speakers attached to your computer.


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What Are The Advantages Of VoIP Softphones For Business?

 No additional hardware costs for desktop handsets

 All the flexibility and call management options afforded by typical VoIP (Voice over Internet Protocol) services

  The option to turn smartphones and other mobile devices into business-level communication tools, which can be used out of the office and on the move

If you already have a business VoIP provider, the chances are that their own softphone app is bundled with your service package. We’ve included several of the most popular such provider-designed softphone apps below, so if you’re already with RingCentral, for example, it would make sense to stick with their app as this will offer optimal integration with your existing phone system.  Alongside these provider softphone platforms, we’ve also listed several other standalone apps that can be used regardless of which VoIP service you use.

Softphone AppPriceKey BenefitOur RatingCompare
iSoftphone-600x300
iSoftphone


$35 – $55One-Step Configuration

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Counterpath-Bria-600x300
Counterpath Bria


$49Optimized Interface

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ZoiPer-600x300
ZoiPer
$33 – $36Military-Grade Security

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RingCentral-App-600x300
RingCentral
$16 – $55HD Voice Quality

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8x8-Virtual-Office-600x300
8×8 Virtual Office
free with 8×8 Virtual OfficeOutlook Integration

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Best Softphone Reviews

  • iSoftphone
  • Counterpath Bria
  • ZoiPer
  • RingCentral
  • 8×8 Virtual Office
  • Cisco Jabber Voice
  • Acrobits Groundwire
  •  Line2
  • ShoreTel Sky Softphone
  • 3CX

With this selection, our team of experts are confident that you’ll find exactly the right softphone apps for your unique requirements – whether you’re a solo entrepreneur, a small business or a larger enterprise. Below are the individual reviews for all the models listed,  you can navigate directly to best softphone app for your business needs for more information on.


iSoftphone-600x300

iSoftphone

Editor Rating:
Price: $35 – $55

 

iSoftphone is available in four versions – ClassicOS X, ProOS X, iPhone and iPad. All versions offer a fully featured VoIP service that includes audio and video calling, and helpful features like presence, call recording and integration with CRM data.

iSoftPhone combines a wide range of communication methods into an easy to use application with quick, easy configuration. The intuitive Call Panel provides quick access to functionality and helps improve personal productivity.



Highlights
Intuitive functions
One-step configuration


Key Features
Instant messaging
Integration with CRM
Call recording
Presence
Video calls

 

Counterpath-Bria-600x300

Counterpath Bria

Editor Rating:
Price: $49

 

Counterpath Bria 4 is a carrier-grade SIP softphone application for Windows, Mac and iOS/Android devices. It includes features specifically designed for business users and can be deployed within an enterprise environment.

This is an enterprise-grade softphone application that can be customized with add-ins like screen share or contact management to enhance its functionality.



Highlights
Optimized interface
Advanced interoperability and configuration
Carrier-grade application


Key Features
Voice and video calling
Instant messaging
Enhanced contact management
Presence

 



ZoiPer-600x300

ZoiPer

Editor Rating:
Price: $33 – $36

 

The ZoiPer softphone application is available in two versions ZoiPer Classic and ZoiPer 3, which offer more VoIP features. Both versions operate on Windows, Mac and iOS/Android devices and offer military grade encryption for added security and access to unified communications functionality.

A versatile softphone application that offers military grade encryption for users who need higher levels of security.



Highlights
Military-grade security
All contacts on a single interface

Key Features
Audio and video calls
Fax
Presence
Instant messaging
CRM integration
Call recording

 



RingCentral-App-600x300

RingCentral

Editor Rating:
Price: $16 – $55

 

The RingCentral softphone application operates on Windows and Mac operating systems and provides a wide range of VoIP features on the desktop or other devices. It is available in four versions – Entry, Standard, Premium and Enterprise – offering different levels of functionality to meet business needs.

This softphone application provides the equivalent of a fully featured VoIP system on a desktop. It offers call quality and wide-ranging functionality to improve communication and collaboration.




Highlights
HD voice quality
Intuitive interface


Key Features
Audio conferencing
Web meetings
Instant messaging
Integration with CRM, Outlook and other popular apps
Presence

 





8x8-Virtual-Office-600x300

8×8 Virtual Office

Editor Rating:
Price: free with 8×8 Virtual Office or Virtual Office Pro

8×8 Virtual Office is a softphone application that is free when you purchase the company’s Virtual Office or Virtual Office Pro system. It provides VoIP functionality for Windows or Mac desktops and can integrate with Outlook and social media apps.

This is not a standalone softphone and is only available to 8×8 Virtual Office or Virtual Office Pro customers. It claims to offer all the VoIP functionality of the main systems.




Highlights
Integration with Outlook
Part of 8×8 Virtual Office or Virtual Office Pro

Key Features
3-way calling
Voicemail
Call forwarding
Caller and calling line information
One-click calling

 


Cisco-Jabber-Voice-600x300

Cisco Jabber Voice

Editor Rating:
Price: Not available

 

Cisco Jabber Voice is a soft phone application for Android, Blackberry, iPhone and iPad, Mac and Windows platforms. It offers HD video and desktop sharing capabilities and other VoIP features that deliver secure, reliable communications on a wide variety of devices.

Cisco Jabber Voice is a business-class softphone application from a leading provider of VoIP solutions. It offers high call quality and a wide range of communication and collaboration facilities.




Highlights
HD call quality
Business-class solution

Key Features
Presence
Instant messaging
Voice messaging
Desktop sharing
Conferencing

 


Acrobits-Groundwire-600x300

Acrobits Groundwire

Editor Rating:
Price: $13

 

This is a business class SIP softphone application designed specifically for mobile users. It combines features business users need with intuitive features created for mobiles.

Groundwire claims to be the first mobile SIP client capable of replacing a desktop phone. It offers good VoIP functionality for mobile users at an affordable price.




Highlights
Multi line
Designed specifically for mobile

Key Features
Video calling
Call conferencing
Voicemail Notification
Enterprise support for SMS
Call recording

 


Line2-Pro-600x300

Line2

Editor Rating:
Price: free to Line2 Pro subscribers

 

The softphone is only available to Line2 Pro subscribers. Pro Plan provides an affordable fully-featured solution for VoIP and offers many great features for mobile workers.

As part of the Line 2 Pro Plan service, the softphone application provides an ideal solution for mobile workers who want to enjoy the full benefits of a VoIP service when they are away from their desks or working in the field.




Highlights
Mobile office with business-grade features
500 minutes and unlimited texts

Key Features
Auto attendant
Group conferencing
Visual voicemail
Call forwarding

 


ShoreTel-Sky-App-600x300

ShoreTel Sky Softphone

Editor Rating:
Price: Free to users of ShoreTel Sky VoIP services

 

ShoreTel Sky’s Softphone is only available to users of the company’s Sky VoIP services. It is modeled on traditional deskphones, which gives it a very intuitive interface, compared to other softphones. It incorporates the ShoreTel Communicator interface to provide access to powerful unified communications tools.

As part of the ShoreTel Sky VoIP service, the softphone application provides access to a wide range of enterprise-grade VoIP services.




Highlights
Requires minimal configuration
Intuitive interface

Key Features
ShoreTel Communicator interface
Call history
Voicemail
Presence

 


3CXPhone-600x300

3CX

Editor Rating:
Price: Free

 

3CXPhone can be used on Windows, Mac, Android and iOS operating systems to make and receive phone calls from a PC, laptop, smartphone or tablet.

This softphone application is completely free, saving licensing costs and reducing licensing administration. It provides a useful entry-level VoIP phone solution, although functionality may be limited, compared with paid offerings.




Highlights
Quick and simple installation
Open Standards based next generation softphone
Easy to use, intuitive user interface with dial pad and buttons


Key Features
Presence
Instant Chat
Wide choice of VoIP Providers/SIP Trunks