Whether you already have an established phone system service package for your business or you simply want to take advantage of free or low-cost calls from your solo or small business smartphone, it can pay to do a little research to find the best softphone app for your business requirements.
What Is A Softphone?
A softphone is a piece of software that runs on a desktop computer, tablet or smartphone and allows you to make calls over the Internet, using a VoIP phone service. Instead of requiring a conventional phone base unit or handset, the softphone acts as the phone interface, enabling you to make, receive and manage calls and contacts all from the same user interface screen. Conversations can be held via a connected headset, or with a microphone and speakers attached to your computer.
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What Are The Advantages Of VoIP Softphones For Business?
No additional hardware costs for desktop handsets
All the flexibility and call management options afforded by typical VoIP (Voice over Internet Protocol) services
The option to turn smartphones and other mobile devices into business-level communication tools, which can be used out of the office and on the move
If you already have a business VoIP provider, the chances are that their own softphone app is bundled with your service package. We’ve included several of the most popular such provider-designed softphone apps below, so if you’re already with RingCentral, for example, it would make sense to stick with their app as this will offer optimal integration with your existing phone system. Alongside these provider softphone platforms, we’ve also listed several other standalone apps that can be used regardless of which VoIP service you use.
|Softphone App||Price||Key Benefit||Our Rating||Compare|
|$35 – $55||One-Step Configuration|
|$33 – $36||Military-Grade Security|
|$16 – $55||HD Voice Quality|
8×8 Virtual Office
|free with 8×8 Virtual Office||Outlook Integration|
Best Softphone Reviews
- Counterpath Bria
- 8×8 Virtual Office
- Cisco Jabber Voice
- Acrobits Groundwire
- ShoreTel Sky Softphone
With this selection, our team of experts are confident that you’ll find exactly the right softphone apps for your unique requirements – whether you’re a solo entrepreneur, a small business or a larger enterprise. Below are the individual reviews for all the models listed, you can navigate directly to best softphone app for your business needs for more information on.
Price: $35 – $55
iSoftphone is available in four versions – ClassicOS X, ProOS X, iPhone and iPad. All versions offer a fully featured VoIP service that includes audio and video calling, and helpful features like presence, call recording and integration with CRM data.
iSoftPhone combines a wide range of communication methods into an easy to use application with quick, easy configuration. The intuitive Call Panel provides quick access to functionality and helps improve personal productivity.
Integration with CRM
Counterpath Bria 4 is a carrier-grade SIP softphone application for Windows, Mac and iOS/Android devices. It includes features specifically designed for business users and can be deployed within an enterprise environment.
This is an enterprise-grade softphone application that can be customized with add-ins like screen share or contact management to enhance its functionality.
Advanced interoperability and configuration
Voice and video calling
Enhanced contact management
Price: $33 – $36
The ZoiPer softphone application is available in two versions ZoiPer Classic and ZoiPer 3, which offer more VoIP features. Both versions operate on Windows, Mac and iOS/Android devices and offer military grade encryption for added security and access to unified communications functionality.
A versatile softphone application that offers military grade encryption for users who need higher levels of security.
All contacts on a single interface
Audio and video calls
Price: $16 – $55
The RingCentral softphone application operates on Windows and Mac operating systems and provides a wide range of VoIP features on the desktop or other devices. It is available in four versions – Entry, Standard, Premium and Enterprise – offering different levels of functionality to meet business needs.
This softphone application provides the equivalent of a fully featured VoIP system on a desktop. It offers call quality and wide-ranging functionality to improve communication and collaboration.
HD voice quality
Integration with CRM, Outlook and other popular apps
8×8 Virtual Office
Price: free with 8×8 Virtual Office or Virtual Office Pro
8×8 Virtual Office is a softphone application that is free when you purchase the company’s Virtual Office or Virtual Office Pro system. It provides VoIP functionality for Windows or Mac desktops and can integrate with Outlook and social media apps.
This is not a standalone softphone and is only available to 8×8 Virtual Office or Virtual Office Pro customers. It claims to offer all the VoIP functionality of the main systems.
Integration with Outlook
Part of 8×8 Virtual Office or Virtual Office Pro
Caller and calling line information
Cisco Jabber Voice
Price: Not available
Cisco Jabber Voice is a soft phone application for Android, Blackberry, iPhone and iPad, Mac and Windows platforms. It offers HD video and desktop sharing capabilities and other VoIP features that deliver secure, reliable communications on a wide variety of devices.
Cisco Jabber Voice is a business-class softphone application from a leading provider of VoIP solutions. It offers high call quality and a wide range of communication and collaboration facilities.
HD call quality
This is a business class SIP softphone application designed specifically for mobile users. It combines features business users need with intuitive features created for mobiles.
Groundwire claims to be the first mobile SIP client capable of replacing a desktop phone. It offers good VoIP functionality for mobile users at an affordable price.
Designed specifically for mobile
Enterprise support for SMS
Price: free to Line2 Pro subscribers
The softphone is only available to Line2 Pro subscribers. Pro Plan provides an affordable fully-featured solution for VoIP and offers many great features for mobile workers.
As part of the Line 2 Pro Plan service, the softphone application provides an ideal solution for mobile workers who want to enjoy the full benefits of a VoIP service when they are away from their desks or working in the field.
Mobile office with business-grade features
500 minutes and unlimited texts
ShoreTel Sky Softphone
Price: Free to users of ShoreTel Sky VoIP services
ShoreTel Sky’s Softphone is only available to users of the company’s Sky VoIP services. It is modeled on traditional deskphones, which gives it a very intuitive interface, compared to other softphones. It incorporates the ShoreTel Communicator interface to provide access to powerful unified communications tools.
As part of the ShoreTel Sky VoIP service, the softphone application provides access to a wide range of enterprise-grade VoIP services.
Requires minimal configuration
ShoreTel Communicator interface
3CXPhone can be used on Windows, Mac, Android and iOS operating systems to make and receive phone calls from a PC, laptop, smartphone or tablet.
This softphone application is completely free, saving licensing costs and reducing licensing administration. It provides a useful entry-level VoIP phone solution, although functionality may be limited, compared with paid offerings.
Quick and simple installation
Open Standards based next generation softphone
Easy to use, intuitive user interface with dial pad and buttons
Wide choice of VoIP Providers/SIP Trunks