RingCentral Logo

While some businesses offer specialized plans emphasizing one service or another, RingCentral takes a more streamlined approach.

Their plans provide all-in-one solutions, combining voice, text, and mobile apps that seamlessly integrate into your existing CMS and storage systems, such as Sales Force, Dropbox and Google Drive.

RingCentral offers one main, enterprise-class hosted PBX phone system. By allowing the company to store your system in the cloud, you can reduce the cost and complexity that comes with legacy PBX hardware.

Thanks to remote hosting, you can manage the service from any location, connect colleagues working from dispersed areas, and provide your employees with phone access no matter where they are.

Your service can be optimized depending on preferences, but common features include dynamic IVR menus (Interactive Voice Response), call history analysis reports, and call management services. Enhanced call forwarding and HD conferencing options are also available.

Product, Service and Solutions Overviews

RingCentral Phone
RingCentral provide the following:

  • Plans
  • Integrations
  • Phones

Plans

RingCentral offers three main plans, all of which share many features. The Standard plan is the most basic, though it doesn’t skimp on options.

For $24.99 per month, per user, your company enjoys call management and phone administration, which includes call forwarding and transferring, as well as intercom and paging capabilities.

However, the Standard plan does not include Salesforce integration, call recording or an automated, multi-level attendant.

To upgrade to those features, you should choose the Premium or Enterprise plans. These offer a more dynamic phone service, but are slightly more expensive.

Premium is $34.99 per user, per month, and Enterprise goes for $44.99 per user, per month.

The key differences in all of the plans comes down to toll-free minutes and HD video conferencing.

The toll-free minutes per month for each plan breaks down in the following way: 1,000, 2,500, 10,000.

Clearly, there’s a significant jump between Premium and Enterprise. Brands who skirt the area in between will want to figure out how to reduce their voice usage, or how to more effectively build it out.

As for HD video conferencing, RingCentral charges by the number of users. In the Standard plan, 4 people can participate per conference from their desktop or mobile device. The Premium allows for 25 people, while up to 50 can be connected with Enterprise.

Additionally, the company offers scaled-down plans with fewer features for small businesses. They run from $9.99 to $24.99.

Integrations

One of the advantages of RingCentral’s software is that it can be integrated with some common office applications that you may already use.

For Microsoft Outlook, you can directly consolidate voice and fax messages by forwarding them via email to colleagues and clients. Meanwhile, RingOut lets you click to call a number from an Outlook contact, web page or document.

Without the use of additional software, you can connect your RingCentral service with your Salesforce platform, allowing you to send and receive calls from your CRM account.
Additionally, with RingCentral’s call management, you can match incoming calls with existing client contact info within Salesforce, and take automatically-saved notes while on the call.

Phones

For its phone selection, RingCentral partners with other major telecom providers. They offer a range of IP and receptionist phones, as well as conference and standard desktop devices.

The Polycom VVX 410 is a popular IP phone that includes speakerphone, backlit LCD screen, and allows for up to 10 users on the display.

It also comes with a 2-port Ethernet switch that lets your phone and PC share a single network connection. The VVX is $13 per month.

The Cisco SPA514G is an advanced receptionist console with HD audio and an Ethernet port, allowing you to connect to a computer or other device.

It has 4-line keys but also comes with expansion modules to monitor the phone presence of other colleagues. The SPA514G is $18 per month.

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Case Studies

    • Next Level Security Systems
    • NakedWines.com

Next Level Security Systems

Next Level Security Systems logo
Next Level Security Systems designs and manufactures hardware and software products aimed at the physical security industry. The company was founded in 2009 and has 35 employees across the U.S.

Previously, Next Level had a Cisco phone plan, but found that it wasn’t scalable once the security company began to grow. Expanding its system was costly and unsustainable for future expansion.

As a result, the company hired RingCentral, which provided a more affordable plan, and made growth easy. Whenever they hire a new employee, they just request a new phone, and add the new hire to the system through a management portal on a desktop, smart phone, or tablet.

No matter where their employees work, each has a direct dial number through the centralized RingCentral system.

NakedWines.com

Naked Wines LogoNakedWines.com works with independent wine makers, and distributes their products throughout the U.K. and more recently, the U.S. As a company of 200 employees spread over 2 continents, they needed a flexible, centralized phone system.

RingCentral provided a single 1-800 number that connected callers with agents in both the U.S. and the U.K. NakedWines was also able to integrate the new phone system with their existing CRM service, which improved calling and dialing efficiency.

Benefits and Drawbacks

RingCentral provides streamlined, easy-to-use voice solutions. Their advantage over competing telecom companies lies in their simplified systems.

3 basic plans and familiar VoIP features make the company very appealing to small and medium-size businesses that don’t want or need a complex phone plan.

However, large businesses with complex infrastructure, or companies that want more communication options such as messaging and advanced video may want to look elsewhere.

Review

RingCentral Office

RingCentral’s professional, cloud-based service for the office is generally easy to set up and manage.

Perhaps best of all, it scales up and down with minimal effort. If you augment or reduce your workforce, or hire short-term contractors whom need central phone access, this feature will definitely come in handy.

The accompanying mobile app is great as well. It easily lets you manage the system wherever you go.

Overall, the service offers advanced phone features such as call attendant and group calling at a reasonable monthly rate per user.

At first the interface wasn’t as intuitive as it perhaps could’ve been, and occasionally the speed of the system will drag due to network traffic.
Otherwise, the system comes highly recommended.