Choosing the right phone systems provider for your business is one of the most important decisions you can make. Communication is key for any successful business and ensuring your workforce can communicate effectively both internally across departments as well as externally with customers and clients is vital.
However with such a vast array of choice, finding the right supplier, office equipment and communication tools can be far easier said than done. At Telephone Systems Guide we have tackled this issue a number of times, putting together an in depth comparison guide looking at the best VoIP providers. We have also reviewed a number of leading suppliers individually to offer a 360 look at who can provide the right solutions for your business.
This article will instead offer a thorough comparison between Ooma vs Vonage, looking at the service plans they offer, how their pricing structures differ and pros and cons attached to both providers.
Ooma Vs Vonage – Which Provider is Right for Your Business?
Vonage and Ooma are two leading providers of VoIP solutions for business. As industry leaders they have both been responsible for bringing to market a number of popular plans, each looking to package VoIP in different ways in order to meet changing business needs.
This comparison will look at a number of factors relating to the two providers and place them head to head to offer a conclusive answer as to who is the right choice for your business.
Designing a head to head for Vonage Vs Ooma was no easy task, as genuine pace setters in the industry in it sometimes hard to identify areas in which they could improve with both specializing in certain ways that the other has not necessarily decided to focus on. This comparison will look at the following areas:
- Call Quality
- Provider Specific Pros and Cons
Head to Head Comparison
Before diving into the individual factors first we thought it would be beneficial to give a quick ‘head to head’ overview between the two suppliers.
Comparing such high profile brands is always tough, purely because the level of service offered is already of such a high standard. This is particularly the case when it comes to Ooma and Vonage but the following review table offers a quick look at the differences and similarities between the two providers.
|Monthly Contract Needed||No||Yes|
|Installation Costs Included||No||Yes|
|Yes||Included in Package|
No matter the size of your organization it is important you take budget into consideration before making any big business decision. Choosing a business telephone system definitely falls into this category and finding the right VoIP solutions that fall within your budget can sometimes be easier said than done.
Although this guide is specifically looking at Ooma vs Vonage, it is important to remember there a host of other VoIP providers offering competitive packages at affordable prices. Although this competition is a good thing for consumers it can also complicate the buying process and leave some business owners more confused than when they began.
Luckily Vonage and Ooma offer some of the most competitive price points in the industry which mean you should be able to find exactly what you’re looking for, just from these two providers.
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Ooma vs Vonage – Who is Cheaper?
When it comes to VoIP services, the question ‘who is cheaper’ is often too complicated to answer with a simple, out right answer.
The reason for this is because it can differ based on a number of variables including features offered, length of contract and exactly where in the world you will be making most of your calls to. Although one of the major benefits of VoIP over traditional phone systems is the ability to make international calls at lower costs, some providers still offer additional fees depending on where exactly you will be calling.
We will look a little more in depth at the types of functionality and features offered by Ooma and Vonage in the next section of this guide so instead here we will offer a real quick price comparison between the two suppliers.
In terms of outright price, Ooma wins hands down, offering services at $9.99 a month buth without forcing users to sign up to lengthy contracts. Although at first glance you will see Vonage matches this $9.99 a month package, this is only for the first six months with the tariff rising to around $28 a month after that.
Ooma also offer a basic package which works out around $5 a month but this probably isn’t the right choice for businesses making a lot of calls.
Both of these packages are each supplier’s business offerings, although they do cater of residential home use as well here we will focus just on office solutions.
Vonage doesn’t only offer subscription based services but they do encourage it. Unlike Ooma, their packages are also tiered in pricing depending on exactly where you’re looking to call, offering two main types of plans – Vonage Anywhere and Vonage World.
Vonage World includes calls from the US to India and China both included in the package while Vonage Anywhere charges a fixed rate per minute to these regions so if your business communicates regularly with organizations based in these countries than it is important you are choosing the right package and not getting charged every time you make a call.
In terms of international calling Vonage should probably be favored, with Ooma charging fees for calls to all of the following locations even with the Premier package:
- Puerto Rico
Although unlimited Ooma to Ooma calls can be made worldwide, perfect if you have multi office locations and are looking to encourage collaboration between remote teams.
In terms of set-up costs Vonage comes out on top with no installation fees added on top of the package rate. This however isn’t the case with an installation fee of around $100 added as an additional fee regardless of the solutions package you choose.
So there you have our Ooma vs Vonage price comparison. As laid out at the get go, comparing direct prices between two VoIP providers can be a tricky task, that is why we decided to break the comparison down into ongoing monthly fees, internal calling rates and installation costs.
In terms of monthly based subscription costs than Ooma comes out on top, so if you’re looking for a long term solution than this may be the best choice for you. However if your organization makes a lot of internal calls than Vonage World may instead be a better package.
Features – Who Comes Out on Top?
When it comes to features, the differences once again depend on the particular package you choose. Ooma’s Basic package lacks many of the core features many businesses will need in day to day operations, another reason why we recommend the Premier plan.
In terms of individual features, both suppliers offer much of the standard functionality you would expect from a business phone system. These include:
- Call Forwarding & Holding
- Caller Id
- Do Not Disturb
- Voicemail to Email transcription
- 3 Way Teleconferencing
Vonage vs Ooma – Pros and Cons
Up to this point, this guide has looked to offer a head to head comparison between the two providers. Here we will dive into specific pros and cons of each provider, drawing comparisons when we can but instead trying to give an independent review for you to decide for yourself which provider you feel is the right choice for your business.
Ooma Pros and Cons
As already highlighted in the price comparison section of this guide, Ooma has a number of benefits compared to other leading providers. However below we short list 3 positives as well as 3 drawbacks in order to help you make the right decision for your business.
|Extremely affordable price package||Installation fees can be costly|
|Reliable service||International rates for many countries|
|24/7 customer support||Not as feature rich as some other services|
Vonage Pros and Cons
Following the same process as for Ooma above, here we will break down 3 pros and cons associated with Vonage business plans.
|Custom solutions||Lowest prices require long term subscription|
|Range of packages available||Customer service could be improved|
|Free installation||Slightly costly solutions|