In this section you will find details of the various types of features offered by different business telephone systems and providers. This should help you make the right choices for your business, and will ensure you don’t pay extra for features you don’t need.
Ensuring your office phone system has the features and functions most beneficial to your business needs can have a huge impact on both the efficiency of your organization's output and the the effectiveness of your overall communications process. Not only do advanced office phone features improve external communication channels necessary to build and main...Read more
What is a virtual receptionist? A virtual receptionist, or auto-attendant, is a common feature of many VoIP and IVR systems. Not to be confused with a live virtual receptionist who answers calls and performs admin tasks remotely for a business, the virtual receptionist of internet-based phone systems is totally automated. A typical example is the comp...Read more
What is IVR? IVR (Interactive Voice Response) technology allows callers and computers to interact over the phone through an automated voice system. While it has many applications, its fundamental purpose is to collect information from a caller. Based on a particular touchtone or simple voice command, the system routes the caller to the right menu, operat...Read more